DAWN – Support Resources

I have worked with DAWN for over 15 years and have always found the service excellent thank you.

The support team at DAWN are excellent. I've always found they provide speedy responses.

DAWN AC is able to provide the framework and tools to organize, measure and analyze efforts to support our future challenges.

As a company and individually you have been by far the best supplier that I’ve dealt with, and I wish you continued success with your business.

It’s great to have a team like 4S to refer back to when needed. Other third parties are certainly not as helpful or responsive as you’ve been.

Excellent software and service.

The support team at DAWN are excellent. I've always found they provide speedy responses. Always quick and helpful with any requests.

DAWN has greatly improved the efficiency of our prescription management proceses however so has saved us many hours of time in other aspects of our work - calling patients, chasing bloods etc… not to mention we have a much safer and robust way of managing our patient blood test results.

I think professional is the best word to use to describe every member of the team that was involved in our implementation. I thought the implementation team were very accommodating especially with the difficulty we caused in requiring a tight deadline, however the implementation team made it happen and we were even able to get the system live 2 days earlier. There has also been a lot of positive comments from those involved in the go-live that it was the smoothest go-live they'd ever experienced. All in all, with everyone I have spoken to throughout the entire implementation, they all had positive things to say about 4S DAWN.

DAWN staff have always been excellent in responding to any questions.

4S DAWN have been very helpful in developing an electronic questionnaire for DAWN that will help us manage alerts and identify adverse drug events. This data will enable the development of safer and more efficient monitoring protocols for patients with diseases such as rheumatoid arthritis.

You have an excellent team, buy them a lot of cakes immediately (I'm serious).

The DAWN software has exceeded my expectations in assisting us in managing our anticoagulated population.

HL7 guys are really impressed by the input from 4S. In the past they have none or incorrect specification documents and generally found the implementation of HL7 interfaces a bit of a nightmare. They were happy to say this was not the case with us and want to thank us for the quality of our documentation and speedy responses.

I'm a huge DAWN advocate!! It's been brilliant for us here at MBHT.

With DAWN, improved high risk medication monitoring is second to none. We have clear piloted evidence to show its efficacy, especially in improving the monitoring of non-compliant patients.

Always helped by polite, informed support staff.

Always super helpful and quick to reply.

Excellent service provided which is norm for Dawn Support.

Great Support as always, we have a time difference but your great team being on top of everything, never let us feel like we have a time difference.

The personal touch and level of service from 4S-DAWN is unsurpassed.

Always quick and helpful with any requests.

A 'bomb proof' product, does exactly what it says on the tin, great, knowleadgable staff.

We had 33 patients that were previously managed in 20 hours. With the DAWN system, this has reduced to 4 hours. We are now able to increase patient numbers and bring additional patient cohorts onto the DAWN system.

DAWN allows the management of my patients efficiently and easily.

The DAWN is proving invaluable.

Using DAWN has led to an improved service, increased safety and a more streamlined approach to monitoring our patients.

The team at DAWN are always friendly, helpful and professional. All requests are responded in a timely matter and they are always on hand to provide support. The software is continuously updated and any local improvements our team need to make, DAWN are always there to support any changes. Keep up the good work DAWN.

Have found the product to be very useful and well thought out and supported. Keep up the good work!

...this is why we are so happy with DAWN, the support is excellent.