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Top 25
Frequently Asked Questions: 11 - 20 |
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11)
How long does
it take to learn and routinely use the system?
For the normal users a few hours
basic training is usually sufficient. You need to have to be
reasonably computer literate.
For system managers usually one to
one and half days is required. Please bear in mind we are available to
help at anytime through our support service.
The routine operation is facilitated
by the use of lists. Using these lists you can quickly find patients
in different states e.g. those with out of line results. Then working
down the list you can review each patient in a matter of a few minutes
each.
12)
Does the system create letters and log that they have been
sent?
The system contains a number of set
letters that can be used. You can have new ones added or existing ones
modified for a charge. It is best to detail all your letter and
outputs during your evaluation so we can give you a fixed cost for
this work.
The system does log that a letter has
been generated but obviously can’t record that it has actually been
sent. Emails and faxes can also be logged.
13)
Can the system print into a care record booklet?
Yes, we can format information into
your booklet depending on the layout for a charge. It is best to
detail all your letter and outputs during your evaluation so we can
give you a fixed cost for this work.
14)
How can the
secretaries create letters from Dictaphone messages?
The message can be typed into a notes
field for that patient’s record and then merged into a standard letter
as paragraphs.
If a dictation can be saved as a file
e.g. a .wav file on a computer, the files can be attached to the
patient’s record in Dawn RH
15)
Can I get a list of patients with out of line test results or
trends?
Yes, the List View functionality
allows easy access to a list of patients that can be selected for
example by clinician, diagnosis, and results. DAWN RH can report
against outer and inner range limits as well as report the % change
over the last one to five results.
16)
How can I be sure that we don’t miss an abnormal result?
Firstly the system needs to be
thoroughly tested with your data, your alert limit configuration and
in your environment. On critical test review a second check such as %
change on the test is recommended. DAWN RH has a global in built %
change check which can be a third line of defence. It is advised that
independent manual checks should be undertaken on a sample of results
each day.
If you make any changes to your set
up at all, a thorough test should be carried out of the system before
live use.
17)
What happens if the system stops working because of a hardware
fault or software or database problem?
No system is 100% available or
totally fault free. You need have a contingency plan to continue the
management of your patients if the system is down. One suggestion is
the production of a printed work list of the patient’s expected next
day with the key information needed.
18)
We have multiple treatment centres – can this system handle
this?
The system designed to work over an
Intranet. If your centres are connected by a fast intranet there
should be no problem.
19)
Can I send data from DAWN RH to other systems such a National
or other systems?
If the receiving system can accept
standard HL7 messages there should be no issue. It is also possible to
export data from the system standard CSV or Excel file format.
20)
Can I do
statistics and reports?
Yes, there is a standard SQL report
writer on board. If you are not an SQL expert we can produce a report
for a charge. It is also possible to export data from the system
standard CSV or Excel file format. In turn this can be imported into
another analysis system. We use a package called Tableau which can be
connected to DAWN RH directly for reporting and graphing. See
http://www.4s-dawn.com/Tableau
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