Success Factors

Support and understanding of Consultants, Clinicians and Business Managers determined to make their service a success.

Support and assistance when required by the local information technology staff.

Good, thorough communication between all parties involved in the service delivery, including the patients.

Appointment of a competent computer literate project leader and system manager.

Lead Clinician must validate the software to ensure it meets your local practice standards.

Keep it simple’ and ‘small’ to start with, expand in a controlled manner.

Well thought out Standard Operating Procedures to guide the day to day operations of your service.

Adequate and reliable computer equipment with power supply protection.

Good and reliable data backup and recovery procedures.

Ensure that there is not a significant time delay between the training and installation of the system. Only staff who have undertaken the formal training should commence the operation of the system.

Ensure all users have at least basic computer skills.

Ensure all staff are well trained in the general principles of anticoagulation therapy monitoring and that they feel they have good clinical support and reliable procedures.

Avoiding the latest ‘software wonder’ by only using well tried and tested software. The software suppliers development procedures should preferably be validated against an external standard such as ISO 9001.

Choose a software supplier that understands your needs and can demonstrate to you good support and training services. The supplier should also be able to offer help in solving your logistical problems based on their knowledge and experience

Visit or call other sites to learn from their experience in establishing a system.